Jefferson Gift Card
Free Delivery & 30-Day Return
Free shipping on all United Kingdom orders.
Processing: 24–48 hours (orders placed on Friday evening start Monday).
Delivery: 6–12 working days.
Total shipping time: processing time + delivery time.
Returns: Not quite right? Return it within 30 days, unworn and in its original packaging. Returns are shipped at your own cost to our warehouse.
For full details, see our shipping policy. Any questions? Email us at support@byjefferson.com and we'll be happy to help.
Contact Us
Have a question about your order, sizing or anything else? We're happy to help.
Email: support@byjefferson.com
Phone: +1 573 304 5387
Customer service hours:
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 17:00 (GMT)
We aim to respond to all enquiries within 24 hours. For quick answers, take a look at our FAQ page, or head to our contact page to get in touch.
Sizing
If you need more help with sizing, take a look at our size guide or email us at support@byjefferson.com.
Between sizes or unsure? We recommend sizing up.
Choose options
Who is By Jefferson
We grew tired of clothes that didn't last. Fast fashion dressed up as something more. Pieces that lost their shape after a few wears. So we set out to create what we couldn't find.
30-Day Return Policy
Free delivery on every order. Not quite right? Send it back within 30 days. Questions? We're happy to help.
Frequently Asked Questions
Delivery is completely free within the United Kingdom on all orders. No minimum purchase required.
We deliver across the UK with free shipping on every order. Processing takes 2 to 3 working days and delivery a further 4 to 9 working days, so your order arrives within 6 to 12 working days of being placed.
You'll receive a tracking email the moment it ships, and any customs fees or import taxes are shown at checkout before you pay. For the full breakdown, see our shipping policy.
Absolutely. The moment your order ships, you'll receive an email with your tracking number so you can follow it right to your door. You can also track your order here at any time.
If the email hasn't arrived within 2 to 3 working days, check your spam folder or email us at support@byjefferson.com and we'll look it up for you.
Size up. Our items are designed with a bit of room to move, and if you're stuck between two sizes, the larger one almost always feels better. Still not sure? Email us atsupport@byjefferson.com with what you normally wear and we'll help you nail it.
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, Maestro and UnionPay. Your payment is processed securely before we confirm your order and prepare it for shipment.
For full details, see our payment policy.
Yes. All transactions are encrypted and processed through Shopify's secure payment system, which meets industry-standard PCI DSS compliance. We never store your payment information, and we don't sell or share your data with third parties beyond what's necessary to fulfil your order. Your information is safe with us.
30 days, no stress. If your order isn't right for any reason, send it back unworn and in its original packaging, and we'll sort it. Simple as that.
For the full process, see our returns and refund policy.