ABOUT US
Every wardrobe tells a story. The pieces you reach for every morning, the ones that travel with you, the ones that still look good years later. We started By Jefferson because we believed those pieces shouldn't be hard to find. Quality, style and a fit that lasts is what we set out to offer.
Want to know more about who we are and what we stand for? Read our story on the about us page.
Frequently Asked Questions
Delivery is completely free within the United Kingdom on all orders. No minimum purchase required.
We deliver across the UK with free shipping on every order. Processing takes 2 to 3 working days and delivery a further 4 to 9 working days, so your order arrives within 6 to 12 working days of being placed.
You'll receive a tracking email the moment it ships, and any customs fees or import taxes are shown at checkout before you pay. For the full breakdown, see our shipping policy.
Absolutely. The moment your order ships, you'll receive an email with your tracking number so you can follow it right to your door. You can also track your order here at any time.
If the email hasn't arrived within 2 to 3 working days, check your spam folder or email us at support@byjefferson.com and we'll look it up for you.
Size up. Our items are designed with a bit of room to move, and if you're stuck between two sizes, the larger one almost always feels better. Still not sure? Email us atsupport@byjefferson.com with what you normally wear and we'll help you nail it.
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, Maestro and UnionPay. Your payment is processed securely before we confirm your order and prepare it for shipment.
For full details, see our payment policy.
Yes. All transactions are encrypted and processed through Shopify's secure payment system, which meets industry-standard PCI DSS compliance. We never store your payment information, and we don't sell or share your data with third parties beyond what's necessary to fulfil your order. Your information is safe with us.
30 days, no stress. If your order isn't right for any reason, send it back unworn and in its original packaging, and we'll sort it. Simple as that.
For the full process, see our return and refund policy.